If it appears you could by no means get a McFlurry along with your McDonald’s order as a result of the machine that makes the ice cream dessert is all the time out of order, it isn’t your creativeness. The machines break down sufficient that the difficulty has caught the eye of the federal authorities.
On Sept. 1, 2021, The Wall Road Journal (WSJ) reported that the U.S. Federal Commerce Fee (FTC) reached out to McDonald’s restaurant franchisees in the summertime of 2021, “seeking information on what, exactly, is going on with the broken ice cream machine problem.” The WSJ story cites a letter despatched to franchise house owners, which it seen, and “people familiar with the matter.”
We reached out to the FTC with questions concerning the reviews however had been advised by a spokesperson that the company couldn’t remark as a result of its investigations aren’t public. The company usually doesn’t touch upon the such information reviews, the spokesperson acknowledged in an e-mail to Snopes.
We additionally reached out to McDonald’s for remark and can replace if we hear again.
However in line with WSJ, it’s a part of a broader push by the administration of U.S. President Joe Biden that scrutinizes whether or not gadget producers are throwing up limitations that forestall gadget house owners and operators from repairing the gadgets themselves.
The issue was described in an August 2020 weblog submit revealed by Style of Residence, a food-oriented web site, which reported:
To get across the temperamental machines, an organization referred to as Kytch created a small device that allowed employees to essentially “hack” the McFlurry system, establish the issue and restore it themselves. The corporate then filed a lawsuit that claimed that Taylor “designed flawed code that caused the machines to malfunction,” in order that they might profit from repairs.
So for now, you might have to maintain your McFlurry cravings to a minimal till all of that is resolved. Should you actually can’t management your self, a frequent McDonald’s ice cream buyer kindly created an app that allows you to test if the ice cream machine is up and operating on the McDonald’s closest to you.
A consultant for Taylor advised WSJ that the issues with the machines are attributable to a “lack of knowledge” about find out how to function the machines in restaurant settings, including that, “you have to make sure the machine is cleaned properly. The machines are built up with a lot of interconnecting parts that have to operate in a complex environment and manner.”